A superior claims service and excellent customer service go hand in hand at Markel International. You can be sure that our claims specialists work with integrity and trust, and that we treat every customer and every claim with utmost care and respect.

We are the human side of insurance: a claims team that translates numbers into actions, a team that listens and responds. Above all, a team that resolves claims swiftly, efficiently and fairly.

What makes us different, elevating us above our competitors, is the philosophy and principles that we apply at every step of the claims process. We follow our Markel Style, a corporate creed that sets rigorous standards for the way we interact with all our stakeholders. Apart from our emphasis on speed and efficiency, we are committed to developing innovative practices that can improve claims-handling and increase customer satisfaction.

The quality of our claims service is fundamental to our brand. It is the fulfilment of our promise to customers and proof that our business is founded on an exceptional code of care and efficiency. We define the essence of good insurance – helping people in time of need.